Frequently Asked Questions
Everything you need to know about our premium wine collection and delivery.
How do you ensure the wine stays at the right temperature during shipping?
We use climate-controlled packaging and expedited shipping methods to ensure your bottles remain at the optimal temperature from our cellar to your doorstep.
Do I need to be home to sign for my delivery?
Yes, by law, an adult aged 21 or older must be present to provide a valid ID and sign for any alcohol delivery. We cannot leave packages unattended.
What is your return policy for corked or damaged bottles?
If you receive a bottle that is corked or was damaged during transit, please contact us within 14 days of delivery for a full refund or a replacement bottle.
Which states do you currently ship to?
Due to state regulations, we currently ship to select states. Please enter your zip code at checkout to see if delivery is available in your area.
Can I track my order once it has been shipped?
Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number to monitor your shipment's progress in real-time.
Do you offer bulk discounts for corporate events or weddings?
Yes, we offer specialized pricing for orders of 12 bottles or more. Please reach out to our concierge team for a personalized quote and curation assistance.