Returns & Exchanges
At Cloudwine Cellars, we strive for excellence in every bottle, but we understand that sometimes a selection may not meet your expectations or may arrive damaged. We offer a 30-day return window for corked or damaged goods to ensure your cellar remains stocked with only the finest vintages.
Inspect Your Shipment
Upon delivery, please examine your bottles for any signs of leakage, breakages, or compromised seals before signing for the package.
Contact Our Sommelier Team
If you encounter a quality issue or a 'corked' bottle, email our support team with your order number and a photo of the defect to initiate the claim.
Secure the Product
Place the original bottle and its contents back into the specialized protective shipping insert to prevent further damage during the return transit.
Receive Refund or Replacement
Once our cellar team verifies the return, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing